Using the system
Questions about workflow steps, finding a feature, or using the tools available to your clinic.
Help and support
How can we help you use Eyadat?
Send a support request directly using the form below, or check the user guide and quick answers.
Support hours: 8:00 AM–9:00 PM. You can send a request using the form at any time.
What do you need help with?
Clinic setup and training
Discuss team setup, settings, training, and data migration, and agree on the scope, timing, and cost before starting.
A technical issue
Describe the page, steps, expected result, and what actually happened, including any error text and the approximate time.
How to ask for help
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Send clear details
Complete the support form on this page with your clinic name, request details, and accurate contact information, then send the request.
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Request review
Clear details help the team understand the request. We may need to ask a follow-up question or clarify the steps behind an issue.
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Stay reachable
Check the email and contact method you provided, and share any further details the team requests to continue the follow-up.
Quick answers
How can I get help?
Use the support form at the top of this page to send your issue details and accurate contact information, or check the user guide. The WhatsApp channel shown on the website is currently for sales enquiries.
What should I include when reporting an issue?
Include the clinic name, page, steps that caused the issue, expected result, what actually happened, error text, and approximate time. Leave out passwords, verification codes, and patient information.
How do I follow up on my request?
Check that your email and phone number are correct in the support form. Check your inbox, junk folder, and the contact method you provided. When replying, refer to your earlier request and include any further details requested.
What are the support hours?
Support hours are 8:00 AM–9:00 PM. You can send a request using the form on this page at any time; follow-up takes place during support hours according to the request. This page is not a live chat and does not guarantee an immediate reply.
Does the service include clinic setup and team training?
Discuss setup, training, and data migration needs with the team before starting. Agree on what your subscription includes, the scope of assistance, timing, and any additional cost for your clinic.
A question before subscribing?
Contact the sales team about features, plans, and what suits your clinic before subscribing.