Refund and Cancellation Policy
Last updated: September 3, 2026. This policy explains how to cancel an Eyadat subscription and use the 14-day refund right.
1. Subscriptions
Eyadat plans operate on a monthly or annual subscription basis according to the selected plan. Paid features remain available while the subscription is active and paid.
2. Cancellation
You may cancel at any time from the subscription and features page, or by contacting us. After cancellation, access may continue until the end of the paid subscription period unless otherwise agreed.
3. Refunds
You are eligible to request a full refund within 14 calendar days of the initial purchase or any renewal payment. The 14-day period starts on the date the payment is completed. An approved refund is returned to the original payment method.
4. Payments through providers
Payments and refunds may be processed by our merchant-of-record payment provider. We may need your invoice number, payment email, or transaction identifier to locate the payment. This processing does not reduce your 14-day refund right.
5. Requests after 14 days
Requests received after the 14-day refund window are reviewed for duplicate payments, incorrect charges, or where required by applicable law. Nothing in this policy limits any mandatory consumer right.
6. How to request a refund
To request a refund or payment review, contact us through the contact page and include the clinic name, plan, payment date, and reason for the request.
7. Policy changes
We may update this policy from time to time. The latest version will be posted on this page, and continued use of the service after an update means acceptance of the updated policy.