Refund and Cancellation Policy

1. Subscriptions

Eyadat plans operate on a monthly or annual subscription basis according to the selected plan. Paid features remain available while the subscription is active and paid.

2. Cancellation

You may cancel at any time from the subscription and features page, or by contacting us. After cancellation, access may continue until the end of the paid subscription period unless otherwise agreed.

3. Refunds

Refund requests may be reviewed for reasonable cases such as duplicate payment, incorrect plan charge, or an early cancellation request shortly after the first payment. Approval depends on the case, usage period, and subscription status.

4. Payments through providers

When payment is processed by an external provider, refunds or payment reviews may be handled through that provider according to its policies and procedures. We may need your invoice number, payment email, or transaction identifier.

5. Non-refundable fees

Used periods, completed services, special setup work, or external-provider fees may be non-refundable unless required by law.

6. How to request a refund

To request a refund or payment review, contact us through the contact page and include the clinic name, plan, payment date, and reason for the request.

7. Policy changes

We may update this policy from time to time. The latest version will be posted on this page, and continued use of the service after an update means acceptance of the updated policy.